Software Support Engineer
CorasWorks is seeking experienced Support Engineers who excel in locking on a customer issue and not resting until it is solved. Qualified candidates will have experience in handling the pressures of a support desk and completing support items professionally, as well as being able to prioritize and manage simultaneous requests. Knowledge of Microsoft Windows SharePoint Services (WSS), Windows 2003 Server, HTML ⁄ JavaScript, SQL, and SharePoint Portal Server are valuable.
Essential Duties and Responsibilities include:
The Support Engineer is the first line of communication for our company when customers have a question. Having a high amount of professionalism, responsiveness, and product knowledge is critical to our customer’s success. The Support Engineer is responsible for:
- Answering questions arriving by email and telephone, within the stated SLA;
- Solving issues related to the installation of SharePoint and ⁄ or CorasWorks software;
- Assisting the customer in their understanding of CorasWorks software;
- Supporting hosted customers as well as customers with CorasWorks software installed in–house.
Qualifications ⁄ Experience:
This position requires a person who can work with business and technical people, always ensuring that the customer is successful. In order to qualify for this position, applicants must meet the following conditions:
- Excellent speaking and business writing skills, with the ability to communicate to both the Business and Technical audiences;
- Ability to apply concrete solutions to abstract business concepts and bring clarity to support situations;
- A solid understanding of the architecture of SharePoint and collaborative solutions;
- Work independently with little supervision;
- Experience in problem solving and documenting solutions in a technical environment
Key Technologies:
This position requires a solid understanding of the following technologies:
- 1+ years Windows administration, including using Active Directory;
- 1+ years Microsoft IIS 5 ⁄ 6;
- Familiarity with Windows SharePoint Services;
- Familiarity with Microsoft SharePoint Portal Server 2001 ⁄ 2003;
- Familiarity with Microsoft FrontPage 2002 ⁄ 2003 & Office XP ⁄ 2003;
- SQL server experience is a plus, as is coding is ASP ⁄ XML, CSS, HTML and JavaScript.;
- Call Center and ⁄ or technical support experience helpful.